Privacy Policy

Company: Backflow Design Services (“BDS”, “we”, “our”, “us”)

1. Overview

Backflow Design Services provides NYC backflow prevention compliance services, including design, filing, coordination, testing, and documentation support. This Privacy Policy explains how we collect, use, and protect information submitted through our website and services.

2. Information We Collect

a. Information You Provide

When you submit a request or contact us, we may collect:

• Name, company name
• Email address and phone number
• Property address and building details
• Uploaded documents (DEP notices, plans, photos, reports)
• Project details (device type, compliance needs, timelines)

b. Automatically Collected Data

We may collect:

• IP address
• Browser and device information
• Website usage data (pages visited, time on site)

c. Third-Party Integrations

If we use CRM systems, analytics tools, or form integrations, those platforms may collect and process data on our behalf.

3. How We Use Information

We use collected information to:

• Review and respond to backflow compliance requests
• Prepare proposals, plans, and filings
• Coordinate services including installation, testing, and inspections
• Communicate project updates and compliance requirements
• Maintain internal records and improve our services

4. Information Sharing

We do not sell your information.

We may share information with:

• Licensed engineers, architects, and plumbing professionals involved in your project
• Certified backflow testers and inspectors
• Government agencies (e.g., NYC DEP) as required for filings and compliance
• Service providers (CRM, hosting, analytics) supporting our operations

5. Data Storage & Security

We take reasonable measures to protect your data, including secure storage and restricted access. However, no system is completely secure, and we cannot guarantee absolute security.

6. Document Handling

Documents uploaded (e.g., DEP notices, plans, photos) are used strictly for project evaluation, filing, and compliance purposes. You are responsible for ensuring you have the right to share such materials.

7. Cookies & Tracking

Our website may use cookies or similar technologies to improve user experience and track performance. You can disable cookies through your browser settings.

8. Your Rights

You may request to:

• Access or update your information
• Request deletion of your data (subject to legal or compliance obligations)

Contact: [Insert Email]

9. Data Retention

We retain information as long as necessary to provide services, maintain records, and comply with legal obligations.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

11. Contact

Backflow Design Services

admin@bds.nyc

212-547-8991